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A recent initiative for FSGE was to put business cards into the hands of our Service Tech’s, and utilize them to be an additional set of eyes and ears at our National Accounts.
As Bill Graham stated, “who has a better finger on the pulse of the customer than the person tasked with solving their problems on site“. Our tech’s can become an extension of our sales and customer service force, sourcing new potential opportunities. As we all know, our service tech’s are more sophisticated than some of our competitors, carrying smartphones and always available via email.
FSGE14 ordered cards for all of our Tech’s and tasked them to keep their eyes and ears open. Rich Emme is an experienced Journeyman electrician, who’s been with FSGE14 for a little over 19 months. He has worked for other contracting companies as well as running his own small business for a while. While at a Bed Bath and Beyond call, he investigated an opportunity with the store manager for FSG to possibly quote work to do some overnights in one of their specialty areas.
According to Leon Mowadia, the salesman for Bed Bath and Beyond, “Rich never overstepped his bounds with the account, and even told them who they are supposed to call for this work (one of our competitiors Werner handles this usually). The Store Manager said it wasn’t getting done and wanted to see how FSG could help. Rich really did a great job probing for information, and delivering it all to myself and the NAC rep handling the account.”
Thanks to Rich and all of our Tech’s for helping to keep FSG in front of new opportunities with our customers!
Pictured, left to right, Rich Emme, Service Tech and Roy Hendra, Service Manager and attached is a Service Tech Card