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CCC Spotlight Awards 3rd Quarter

The Customer Care Center has announced their Spotlight Awards for the 3rd Quarter of 2015. The CCC Spotlight Award is a quarterly recognition program which is voted on by the members of the CCC (which includes NACMRO, Local MRO and NAC Lighting Projects teams).  The goal of the program is to “shine the spotlight” on those who are doing the most to help the CCC provide great service to our customers around the country.
Our winners for Q3 2015 are, with some of the justification for the votes:

Andrew Chapman – FSG Signs 
Kudos to Andrew Chapman in the signage department!  We had a bit of an ordeal with some Allen Edmonds signage. The truck it was on for delivery got in a fatal accident. Andrew did an AWESOME job helping resolve the situation. He had a made and installed with in a week while we waited for the freight insurance to get worked out. He kept me and the customer updated every step of the way. It was a great example of “it’s not our fault, but it is our problem.” He did an exceptional job at fixing the problem!  Andrew is awesome and has made the signage process much easier!
Debbie West – MDC930
She is the go to person for helping with any area of MDC930.
Every time I have an issue needing to be fixed she is always there to lend a helping hand.
She is ALWAYS willing to help out in the stickiest of situations. She is always very nice and so easy going. She can fix just about any situation that comes up and she does it with a smile! I feel like I can always count on her for advise and help whenever I need it. I think we are lucky to have her!
Any time I need help with changing any orders she runs out to the warehouse and makes sure it’s all good. If any of Randy West’s customers that she used to deal with ask for something bizarre she can remember where she got the material and help me reference OE’s etc.
Plain and simple she is awesome!  Always willing to help and I know if I ask for assistance on something she will take care of it!  Great team player!

She is my go-to when I have any question, problem, or concern. Debbie is always willing to help no matter how big the task and is very knowledgeable in all fields of our business.


She is extremely knowledgeable about trend and processes and is always willing to help out.  Her constant positive attitude is contagious and I don’t know what I would do without her!


Kurt Burkhalter – FSGE Dallas

Kurt has been a constant source of support for the CCC.  He has been key in helping us maintain the CCC in great working order. Whether it’s helping fix an HVAC issue, plumbing problem, flooring problems…no matter the issue, Kurt and his crew have been there to make sure the CCC staff is always focused on taking care of customers, not worried about the physical plant.  He’s a great team player and willing to do anything to help.

Rachel Booth – Local MRO
Great team lead and works diligently.  Great trainer and mentor.
The girl is a rock-star and always has her game face on! She helps anyone in need and listens and speaks up for those that don’t always speak up for themselves. A vital part of our team’s day to day functionality and a great asset to FSG. 

Megan Wheeldon – NAC MRO

Comes in and just starts knocking it out. Works well with her customers.


Takes pride in her work with her customers; great coworker.


A hard worker and always there to assist with her accounts. She also takes any and every call.


Has done an amazing job assisting with the Starbucks account.  



Others receiving consideration this quarter:


Nathan Smith – Outside Sales, Dallas – He has been a great help in getting to know how FSG handles customers needs.


Bobby Davis – MDC930 – Always contacts me about receiving issues as soon as they happen and is always willing to help out when needed.


PaMee Vang – MDC930 – She seems to be picking up a new responsibility every time I turn around and is STILL always so quick to respond and take care of us.  


Kellie Yeats – Lighting Projects – She has really helped us out by lending a hand whenever we ask. She has taken over most everyone’s ship schedules and is really doing a good job.


Lindsey Rosen – Lighting Projects – A pleasure to work with.  Takes time to show me how to do things that I haven’t done before and doesn’t set unrealistic expectations.


Lindsey Whisler – NAC MRO – The knowledge that she has is unbelievable.  After passing Simon to her and Nikki Myrick, I still get phone calls occasionally asking for returns or additional fixtures.  I let Lindsey know and she resolves the issue.  Great team player.


Cecil Chavez – Local MRO – Great team player, always goes the extra mile for his customers. 

Always happy and will talk to just about anyone. I can only image his customers are well taken care of if he treats them the way he does his team members.


Tara Visker – Lighting Projects – She picked up on our processes really quick. She is eager to help out anywhere she can, even if it turns out being a huge headache for her she still always offers to help. She has shown substantial growth and has been a utilized asset on our team since she got here. 

Congratulations to the winners and thank you to everyone that works so hard to make FSG great everyday!

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