The FSG Electrical & Aerial Service Technician Exam

Fill in the answers to the questions below to complete the FSG Electrical & Aerial Service Technician Exam. Your results will be emailed to your manager and recorded in your FSG Education training record.

The FSG Electrical & Aerial Service Technician Exam

Technician's Name / Email Address

Customer Service & Communication

What 3 service benchmarks are service technicians specifically graded on?

Follow-up

Communication

1st Trip Completion

SLA

Billing Days

Quick Response

The best customer service FSG can give is by:

Having a clean truck

Having all work done before Friday

Having Clear Communication

Any time a tech is about to leave a site that is an emergency issue or the need to communicate with your dispatcher or NAC is elevated, do so:

While still on site

At the end of the day.

In route to next call

Communication does not start and end with the customer, it:

Begins with talking to previous tech on job and ends when pulling into his driveway at the end of the day

Begins & ends when truck leaves the site

Begins and ends with internal communication

Along with verbal communication, a technician MUST:

Text all information to additional techs that are on site

Be detailed when filling out paperwork/work performed from site.

Take pictures of where company vehicle is parked

FSG National Accounts Central is:

Another division that only works with affiliates

A third party billing unit

An essential component of our service business

If the scope of work on the work order is different than what the NAC customer on site is requesting, you must:

Complete work and ask for NTE increase

STOP immediately & contact the NAC team bfore proceeding.

Have customer contact the NAC team directly

Before leaving the site, confirm all requirements are complete and:

Leave site quietly

Thank the customer for their business

Leave completion form with a manager

Technicians can transfer materials from truck stock to the work order using the mobile service app.

TRUE

FALSE

A customer can sign the work order using the mobile service app

TRUE

FALSE

Lighting

What Are Lumens?

Lumens is the unit of measure that determines how much light a bulb or a fixture (that includes a bulb) will give off

Photons leaving lamp

Different name for a light fixture

All of the above

What Is the Kelvin Scale?

Light density scale

Kelvin is how light color is measured

Light curvature measurement device

How many fixtures Kelvin can install in an hour

What Is a Flourescent Bulb?

Only bulb that can be installed in cold storage place

One that will give the best possible light

Fluorescent bulbs use gases rather than a filament

Uses the metal halide vapors to operate

What Is a LED Bulb?

It is a semiconductor that emits light when current flows through it and electrons within that semiconductor release energy in the form of photons which is the light

A LED light bulb is a solid-state lighting (SSL) device

LEDs are the most energy efficient lighting option available

All of the above

Are LED Lights Considered Green Technology?

LED bulbs or lights are considered to be green because they use less energy versus the other lighting options

The only lamps that lower the emissions of greenhouse gases

LED lights come in many different colors

It can be installed in green houses

What Is a Damp Rated Light Fixture?

The only fixture rated for city trash disposal areas

Damp rated light fixtures are used in areas where there may be some exposure to moisture, but not exposed to water

Heavy duty vehicle fixture

All of the above

What Happens if a Flourescent Bulb Breaks?

Glass tube is low pressure, therefore when tube structure is compromised, air will rush in and create shock wave thus appearance of exploding tube

Older fluorescent bulbs have mercury gas contained within them. If the bulb breaks, leave the area and wait for the gas to dissipate

Do not vacuum. Vacuuming could spread mercury-containing powder or mercury vapor

All of the above

What Is an IC Recessed Lighting Fixture?

An IC recessed lighting fixture is one that is rated to be covered by, and indirect contact with insulation

Specialty light fixtures for cove lighting

Made to be installed in storage closet

All of the above

What Is a PAR in Lighting Stands For?

Par excellence

Lighting manufacturer

Parabolic Aluminized Reflector

Golf score

What Is the Three-Way Wall Switch?

A switch only used for 24-volt systems

A switch that operates a three-way light bulb

A switch specifically designed for high pressure sodium fixtures

A switch that operates a light from two locations

A Capacitor is Connected Across the Flourescent Tube Circut in Order to:

Eliminate the loss

Limits high starting currents

Improves Power factor

All of the Above

In Electric Discharge Lamps, Light is Produced by:

Cathode ray emission

Heating effect of current

Magnetic effect of current

Ionization in a gas or vapor

LED

What Does LED Stand for?

Light Emitting Diode

Laser Enhanced Diadem

Lumen Electric diode

Light Enhancing Diode

What Voltage Does an LED Light Run on?

12v/14v DC

120v

208v

480v

All of the Above

What are the Benefits of Replacing Your Ordinary Bulbs with LEDs?

Reduction in energy

Less heat than ordinary systems

Long life

No mercury or hazardous material

All of the Above

What Measurement Should You use for Light Output on an LED Bulb/Fixture?

Lumens

Watts

Volts

Foot candles

Color rendering index

A 400 Watt HID Street Light Puts out More Lumens than a 300 Watt LED.

TRUE

FALSE

LED Lighting Systems use About Half the Energy as a Flourescent System to Achieve the Same Light Levels.

TRUE

FALSE

What Typical Color Temperature is an LED Available in?

2700K

3000K

4000K

5000K

All of the above

How is the Output Power Measured for a LED Driver?

Watts

Volts

Milliamps

Ohms

LEDs Require Some Type of Heatsink Internally or Externally to Cool the System or Bulb.

TRUE

FALSE

What Is a Standard Lifecycle for a LED Bulb?

15,000 Hours

50,000 Hours

75,000 Hours

100,000 Hours

Signage

How Can a Sign be Energized? Name Two Ways.

Breaker

Time clock

Remote relay

Photo cell

What Classifies a Confined Space, as it Relates to a Sign?

Single point of entry and exit

Can a Multimeter be Used to Measure the Output Voltage of a Neon Transformer?

No. Voltage output is far beyond the meter's capacity (6000+ volts)

Yes. Only if trained and have high voltage probe and a True RMS meter

What is the Maximum Wind Speed for Working on Signs?

Chicago 15MPH

Most Older Signs Have What Type of Flourescent Lamp?

High output

All Components of Your Fall PProtection Must be Inspected __ to use for Wear, ___, and Deterioration.

Prior, Damage

Anchorage Point for the Fall Protection Must be Capable of Supporting ___lbs of Force.

5000

What Type of Cable/Wire Must be Used to Jump Out Neon Glass Letters?

GTO

The Switch Located on the Sign or Wall Next to the Sign is the Only Means of Powering the Sign.

No; switch may have been bypassed

What Is a Cabinet Sign?

Cabinet signs, box cabinet signs, lighted sign cabinets - these are "box" type, internally illuminated aluminum signs. They have plastic, vinyl, or routed aluminum faces and are loaded with very efficient flourescent lighting. They let your customers know you're "open for business." Cabinet Signs are economical yet offer a 'big' impact - an excellent choice in an illuminated outdoor sign.

What Is a Pylon Sign?

Pylon signs, frame signs, backlit signs - these commercial business signs are freestanding signs with steel structures and concrete foundations. Typically these lighted signs are internally illuminated with flourescent lighting. These customer business signs put "your name in the sky."

Electrical

What is the minimum size wire allowed on a 30A breaker?

#10 AWG

What article in the NEC covers grounding and bonding?

NEC Article 250

What is the maximum # of bends allowed in a run of conduit before you have to install a pull box?

360 degrees

What is the first step before using your meter to test for voltage?

Test it on a known working outlet to make sure your meter is functioning correctly.

How many current carrying conductors are allowed in a conduit or raceway before you have to de-rate?

4 or more

True or false, MC cable must be supported independently of the acoustical ceiling it is running above?

TRUE

FALSE

What is the minimum clearance required in front of an electrical panel?

36"

How often should MC cable be supported?

Every 6ft

When is it allowed to stand on the top of a ladder?

Never

What depth does PVC SCH 40 have to be buried?

24"

Controls

Which of the following is a benefit of automatic lighting controls?

Energy savings

Flexibility

Security

All of the above

A standard toggle switch is an automatic lighting control.

TRUE

FALSE

What is the function of a daylight harvesting system?

Stores light within the device

Dims or switches the lights based on available daylight

None of the above

PIR (passive infrared) occupancy sensors automatically switch lamps based on detected occupancy using a technology that reads ___ In an area.

Changes in Heat radiation

Motion

Sound

All of the above

Ultrasonic occupancy sensors automatically switch lamps based on detected occupancy using a technology that reads ___ In an area

Motion

Heat

Changes in reflected Sound waves

All of the above

Occupancy sensors can be used both indoors and outdoors.

TRUE

FALSE

A timeclock is an example of what type of control?

Scheduling

Manual

None of the above

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The FSG Electrical & Aerial Service Technician Exam