Manager, Business Operations and Digital Sales

Duties and Responsibilities

Supply Chain Logistics

• Effectively manage FSG’s procured transportation network in terms of cost, proper GL coding, and provider management, excluding FSG-owned vehicles (i.e., fleet management).
• Vendor Management – Source and negotiate contracts, ensuring adherence to minimum service requirements and monitoring KPIs.
• Enhance and continuously monitor Distribution processes to reduce warehousing costs through ongoing improvement initiatives.
• Create SOPs for any new or existing processes.
• Maintain a robust network of providers for FSG’s transportation network.
• Implement and provide training to OPS on FSG’s Transportation Management System (TMS).
• Facilitate new account setup and training during M&A activities for new locations.
• Manage the inbound routing guide for all inbound freight from suppliers.
• Assist branches in scheduling freight and provide comprehensive freight reporting.

International Trade Compliance

• Ensure orders and projects can clear customs promptly.
• Handle HS coding and mapping for cross-border materials.
• Ensure branches shipping outside the U.S. follow standard protocols for international shipments.
• Conduct Restricted Party Screenings on foreign suppliers and customers.
• Consult with and train individuals requiring assistance with international issues.

Business Operations

• Generate supplier reports for GE (monthly) and Ledvance (Quarterly) POS and inventory numbers.
• Provide a weekly accounting report for Freight GL.
• Deliver customer reporting, specifically for JLL (quarterly).

eCommerce

• Facilitate customer implementation by setting up accounts in our ERP and on the storefront administration side.
• Manage account and price record setup, estimated credit limits for terms, shipping configurations, and unique storefront configurations for a customized user experience.
• Conduct user setup, customer training, and sales and inside sales training.
• Conduct face-to-face meetings and presentations with customers.
• Manage customer migration, including user setup and other configurations to transition to the new system.
• Oversee Punchout configurations for the storefront, collaborating with a 3rd party provider for non-standard punchout.
• Handle vendor relations with our software provider, conducting punchout configurations and managing testing, cXML payload, and code reviews.
• Oversee storefront administration, including weekly meetings with Billtrust, auditing and paying invoices, approving code changes, and addressing site issues.
• Manage online catalog management, ensuring products are up-to-date and fully attributed. Ensure FSG public pricing follows the Manufacturer’s MAP.
• Develop and implement a strategy for storefront content, including writing blogs, creating images, marketing materials, training guides, and producing how-to videos.
• Manage storefront orders, specifically overseeing users who place orders as “guest users,” resulting in approximately $140k in new revenue YTD. Handle Google and Microsoft ads, links to Google Marketplace, SEO, and Google Analytics for the storefront.
• Believe the site has the potential to generate over a million dollars in new revenue with proper support.