Operations Manager
Job Description
The Operations Manager has full P&L responsibility for the Lighting and Electrical Services sales and delivery. He/she will build and lead a lean, high-performing team through strong leadership skills, active performance management, and effective employment decision-making. This person will develop strong client relationships through personal interactions and/or deliver extraordinary service to ensure FSG is perceived as the local market’s lighting and electrical service provider. He/she will report to the EVP/COO and be expected to provide regular updates regarding critical business metrics.
Duties and Responsibilities
- Have a proven track record in leading multi-disciplinary projects from concept through to completion, where you have taken responsibility for both the deliverables and the financial performance of the project.
- Develop new and existing client relationships.
- Work independently on all technical aspects of electrical design with minimal supervision.
- Have the ability and experience to lead and support a team of estimators and technicians.
- Ensure all design projects and reports within the team are technically compliant, to a consistent quality and standard. Maintain regular ‘in-house’ design reviews and checks.
- Monitor contract staff or third-party appointments.
- Maintain excellent client relationships and contacts to achieve high levels of satisfaction and repeat business. Manage client’s expectations and promote a team approach.
- Implement and manage QA systems and procedures on all projects.
- Cultivate a high-performance team by fostering a safe and positive workplace promoting growth and empowering team members to achieve.
- Implement effective performance management strategies, including goal setting, conducting regular performance evaluations, and providing constructive feedback.
- Exempt Status
- Exempt