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Service Manager

Job Description

As a Service Manager, you will have a key role in ensuring the service team consistently provides the most competitive level of customer service while achieving a high-quality standard to meet or exceed customer expectations. You will provide directions for the department through informed decisions and setting and communicating service goals. The ideal candidate will strive to achieve Facility Solutions Group quality standards and benchmarks while enforcing all safety practices.

Duties and Responsibilities

  • Oversee direction and compliance of employees with established company policies and standards.
  • Provide overall fiscal responsibility for the Service Department
  • Provide financial and budget activities to Branch Management.
  • Determine and communicate employee goals and objectives
  • Understand service team position requirements and routines.
  • Assess and resolve potential issues affecting service departments’ service, efficiency, and productivity.
  • Assist purchasing officer in procuring and developing vendor support.
  • Provide administrative direction and responsibility for the service department and assigned employees.
  • Regular evaluations of all supervised employees, compensation recommendations, and disciplinary measures.


  • Minimum High School Diploma or General Education Degree; some college or degree in a related field preferred or 2-3 years of experience
  • Valid driver’s license
  • Must be able to pass a drug and background screen
  • Ability to multitask while staying organized
  • Strong verbal and written communication skills
  • Positive customer service skills
  • Experience in lighting and electrical is a plus!