Technical Subject Matter Expert
Job Description
A Technical Subject Matter Expert can perform all tasks involved with Service Coordinator III job description.
- Serve as primary in-house support in the area of expertise
- Assist in developing processes and procedures in the area of expertise
- Perform quality control for work performed by others. Travel not required.
- Participate in root-cause analysis activities involving your area of expertise.
- Provide feedback in area of expertise with strategy in efforts to improve FSG standards
- Other duties as required to support the operation of FSG Leadership and Training & Development
- Current on lighting/Development in specific SME applications.
Subject Matter Expert Types:
- Lighting
- Electrical
- Estimating
- Energy Management Systems
- Signage
Duties and Responsibilities
- Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements
- Identifying areas where technical solutions would improve business performance • Provide input to leadership about the different standards for area of expertise
- Involved in discussions with different customers, as needed, to explain in detail the scope of work needed
- Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight areas of expertise in the resolution of business issue(s)
- Developing/delivering/leading FSG strategy workshops internally and externally
- Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development
- Exempt Status
- Exempt