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Technical Subject Matter Expert

Job Description

A Technical Subject Matter Expert can perform all tasks involved with Service Coordinator III job description.

  • Serve as primary in-house support in the area of expertise
  • Assist in developing processes and procedures in the area of expertise
  • Perform quality control for work performed by others. Travel not required.
  • Participate in root-cause analysis activities involving your area of expertise.
  • Provide feedback in area of expertise with strategy in efforts to improve FSG standards
  • Other duties as required to support the operation of FSG Leadership and Training & Development
  • Current on lighting/Development in specific SME applications.

Subject Matter Expert Types:

  • Lighting
  • Electrical
  • Estimating
  • Energy Management Systems
  • Signage

Duties and Responsibilities

  • Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements
  • Identifying areas where technical solutions would improve business performance • Provide input to leadership about the different standards for area of expertise
  • Involved in discussions with different customers, as needed, to explain in detail the scope of work needed
  • Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight areas of expertise in the resolution of business issue(s)
  • Developing/delivering/leading FSG strategy workshops internally and externally
  • Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development