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Introducing Mitel Client

For all information regarding the Mitel Client upgrade, read below. If you have any questions, reach out to the Education Department!

What is Mitel Client?


Mitel Client is FSG's internal phone system. While the most notable difference will be the aesthetics of the software, it will have the same functionality as the Shoretel Communicator. Below, you will find several resources to aid in the transition to the new software.


If you have any questions regarding the transition to Mitel Client, please submit a ticket below and someone will reach out to assist you.




While the look of the phone system has changed, all functionality has remained the same!

Company directory

contact groups

external phone




The functionality of the phone system will be the same as before, only sleeker!

For a basic walkthrough of the new Mitel Client view the video below.

For more in-depth training, view the titles and related videos below.

Introduction to Mitel

Softphone and External Assignment

Transferring a Call

Reset Your Password

Placing and Answering a Call

Ad-Hoc Conferencing

Using Your Directory and Contact Groups

Availability and Call Routing Rules

Connect Conferencing

Process Guide

For step-by-step instructions, download this helpful process guide!