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P2P – Dispatchers June 2012

This month we reviewed the use of the various “Q” quarterly status options reflect.  It is important that dispatchers communicate these codes to their techs.  We discussed the temporary fix for entering an employee number (that has 5 digits) into GUI.  Currently a 5 digit number pulls up as a vendor number.  The fix is to enter an “E” prior to the number, IT Dept is working on a permanent fix now that employee numbers are now into the 5 digit range.  We updated the group on the status of the ” Pilot Program” for integrating handling work orders via wireless / paperless processing.   There was a request regarding coding of NAC work orders.  A few of the WO’s have been coded incorrectly for Sign Installs.  Dispatchers were told to contact the NAC team to have codes changed.  Concerns were raised as to calls that remain in status “Pending NAC quotes” and how that impacts SLA numbers.

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