August 2012 - Page 3 of 3

Our dispatchers reviewed work order status codes. After reviewing each of the status codes, we identified several that should be omitted from the list and a few that are vague and need to be re-worded. These will be reviewed with Service Managers and NAC as well. Once we finalize this discovery phase, we will have…

This month we reviewed the use of the various “Q” quarterly status options reflect. It is important that dispatchers communicate these codes to their techs. We discussed the temporary fix for entering an employee number (that has 5 digits) into GUI. Currently a 5 digit number pulls up as a vendor number. The fix is…

Jeff Blasdell presented a “webinar” on analyzing and trending job cost. These tools allow the PM and DM’s to evaluate job costs from a broad perspective and determine when and where a job is getting into trouble. This is a reverse angle perspective the production tracking. Production tracking is pro-active and job cost trending is…

Mike Galvan was our one and lonely attendee this month. We discussed his progress in training for Revit.

This month we took advantage of our champions being “out of pocket” to identify the various responsibilities each administrators juggles. In order to better understand “who” is doing “what”, we polled the group to help us identify how many different hats our administrators are performing. One of the unique dynamics associated with FSG is the…

Parking Garages I love selling parking garage and warehouse retrofit projects! Why chase school or office retrofits while there are still garages and warehouses out there? Truth be told, all business is good business, but if you are looking to break into retrofit project work, parking garages are an excellent place to start. KISS….Keep it…