Congratulate National Account’s Quarter 3 winners!
Mauricea Fletcher – Top Performer for Operations (Service) – To the employee who has contributed above and beyond during the quarter, delivered an outstanding contribution to profitability or generally is recognized as the TOP performing employee of the quarter.
Aaron Schrader, Mauricea’s manager, spoke highly of her performance. “Mauricea has taken the last quarter and knocked it out of the park. Since day one, she has been consistently growing and moving forward as an expeditor, but this last quarter she raised the bar even more. Putting her customer relationship best practices to work, Mauricea’s management of a new NAC customer SMS 7-Eleven / SMS Assist led to not only an increase in volume from that customer but other opportunities, as well. Mauricea cleared $799K+ in sales while achieving a very high GP%. She exceeds all expectations in keeping her customer up-to-date not only in the required desktop applications but with a must-have smart device required to communicate every update. Mauricea is not just a rising star at FSG, but a prime example of the take-charge-and-run-with-the-ball attitude FSG wants and needs on our teams. If anything needs to be done, she owns it immediately. You’ll never find her chair empty and spinning at five o’clock. She has taken an open and committed approach to her work at FSG. She’s pushed herself to increase her product and process knowledge, as well as help those around her by requesting more training in lighting, electrical and systems training. She even takes these training courses home to study and complete. Mauricea has set herself up to be one of the top performers by doing it the FSG way: hard work, focus, and dedication. I look forward to seeing her continue to grow and to become an FSG standard for service expeditors.”
Melanie Eischeid – Top Performer for Operations (Projects) – To the employee who has contributed above and beyond during the quarter, delivered an outstanding contribution to profitability or generally is recognized as the TOP performing employee of the quarter.
Chris Wills, Melanie’s manager, said the following about her contribution to his team. “Though Melanie is relatively new to FSG and the industry, she has hit the ground running and never looked back. Her diligence, obsessive attention to detail coupled with her willingness to learn and grow have helped her make massive contributions to the Starbucks project. Whether inputting audit data and developing material orders, walking techs through using the FSG app as they perform their store audits, or helping anyone else who happens to need it, Melanie always throws herself into making sure things get done right the first time. Jimmy Boren has come to rely heavily on Melanie, and his feedback on her is nothing short of glowing. Melanie’s approach, commitment, and work ethic are outstanding examples for all of us, and I’m proud she’s part of our team.”
MDC930 – Top Performer for CCC – To the employee who has contributed above and beyond during the quarter, delivered an outstanding contribution to profitability or generally is recognized as the TOP performing employee of the quarter.
Mark Condry spoke to the hard work and dedication of his team at the MDC. “The Irving MDC processed 15,910 orders with 50,350 lines worth over $12,767,631 in sales. All while moving 3600+ SKU’s in 100+ truckloads and getting settled into a new facility without any significant operational degradation. They worked nights, weekends throughout a brutal summer and they more than deserve being recognized as a whole as the Top Performer.”
Jacoya Dunnings – Top Performer for Central Services – To the employee who has contributed above and beyond during the quarter, delivered an outstanding contribution to profitability or generally is recognized as the TOP performing employee of the quarter.
Jacoya’s manager, Sherri Wendler, spoke of the payoff from Jacoya’s eagerness to learn. “Jacoya has been with FSG for less than a year and has been making an impact every step of the way. She was handed several of the largest and more complex AR accounts like Simon Properties, Starbucks, Verizon, just to name a few. Jacoya came in with the desire to gain as much knowledge as possible, not just about FSG processes, but about her customers as well. This mindset has enabled her to develop different strategies to accommodate each of her customer’s needs. She has been dedicated to working closely with various FSG departments to identify and develop an understanding of possible reasons for the delinquent AR balances. Once issues were identified, Jacoya was able to better communicate with the customer and work toward the individual resolutions. As a result, in Q3 alone, her 180+ Risk Reserve balance was reduced by $1.5 million. She continues to exemplify initiative, teamwork, and dedication. I’m excited to see what her future holds.”
Antonio McMaron – Spirit Award – To the employee who demonstrates a consistently positive attitude in all settings each quarter.
Kristina Stapp talked about how Antonio’s positive outlook improves the work environment for everyone. “Tony has a smile that lights up the floor. He has a positive can-do attitude that is contagious. He loves FSG and is always looking for fresh and exciting ways to educate our employees. Tony is great at taking a negative experience and flipping it to see the positive. Whether it be an upset customer or an uncooperative branch; he removes the emotions and works to find common ground to push for success on all sides. And that’s what he’s passing on in his training. He is constantly working to improve the process, the customer experience and holds true to the company mission. He is what I think of when I think of FSG Spirit.”
Andrew Wimmer – Innovation Award – To the employee who provides the most innovative idea that enhances short and long-term organizational productivity.
Courtney Fletcher said Andrew’s work on the internal logistics page will ease the workload company-wide. “The internal logistics page will be a great tool that can be used throughout the company and save everyone a lot of time. Andrew put a lot of thought and work into creating a tool that is self-explanatory and almost dummy-proof.”